Forum Discussion

Blackroose's avatar
Blackroose
Tuning in
2 years ago
Solved

Disconnecting every 5-10mins

Hello I’m having a big issue with internet. It’s a new broadband, last week was perfectly fine no even one drop but for last 3 days my internet is down every 5-10mins for like 1-2mins. WiFi and Ethernet connection, I got Hub 5. When I’m pinging anything request failed and then is going back and again….

network log looks terrible as well, warning, critical etc. Mostly is MDD message timeout, CM-STATUS message sent, Event type code 1,4, Started unicast maintanance ranging - no response received - T3 time-out.

I already tried to reset to factory settings, rebooting it and checked all cables. I checked services in my area and everything looks fine. Any ideas what’s going on? Cos it’s my 2nd week of this broadband and it started disastrous.

  • Blackroose's avatar
    Blackroose
    2 years ago

    In my opinion broadband should work as it should be without any drops like in other broadband providers, it’s not even 90% uptime for 3 days. 

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    Did you select the 'Still having issues?' section to check for issues with your line?

    • Blackroose's avatar
      Blackroose
      Tuning in
      2 years ago

      I did, it’s says „looks like there’s still an issue with your connection” „We are looking into it. Check back here after 2h and if there’s still an issue we’ll help you book a technician. I’ll do it after 2h cos it’s making me crazy, I’m not happy at all about it because I use broadband for work 😕 

      • carl_pearce's avatar
        carl_pearce
        Superstar
        2 years ago

        The challenge is you are on a residential connection, so no SLA, and no guarantee of 100% up time.

        This is why you should have a backup plan if things do wrong, especially when using your connection for work.

        I had a 19 hour full outage several weeks ago. I had to use my 4G internet backup during that time.