Forum Discussion

Matt1489's avatar
Matt1489
Joining in
12 months ago

Damaged fibre cable

We were told by the VM installation engineer that the cable to the house was showing a measurement of -30 (not sure what units). He said he had booked in for the cable to be replaced, but it took 3 months to be installed the first time. We now have no Broadband at all and the hub is showing a slow pulsing white light, which other posts suggest is due to the faulty cable, what should we do? We were given a dongle whilst we waited for the first installation but O2 has really poor signal in out area, so it doesn't really work. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    You will need to ring if you are looking a fast resolution.  The VM Mods on this Community Forum can take several days to respond.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    12 months ago

    Hi Matt1489 👋🏼.

    Thank you for posting, welcoming you onto our community forum 😊.

    Sorry to see you are having issues with your cable and have no connection ☹. 

    I can have a look for you, I will have to investigate 🧐.

    I will have to private message you.

    Please watch out for the envelope ✉.