Forum Discussion

TonyC93's avatar
TonyC93
Tuning in
17 days ago

Damage to Green Street Box that needs repair

There is a Virgin street green box at the junction of Dunmore Street and Dean Street, G81 1RH. One of the doors has come off and the box is open to vandalism etc.  I have spoken to BT who have confirmed the box is the property of Virgin. Can someone fix this permanently - last time it was patched up but, the door has come off again - before someone vandalises the wires in the box and we are without cable connection - as happened last time.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    The number (automated) for reporting street “furniture” problems is 0330 333 0444  -  or use this  “Webform”
    https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151601

     

  • Hi TonyC93,

    Thanks for your post and welcome to our community.

    Thank you for taking the time to let us know about the damaged cabinet.

    Have you reported this since posting via the channels mentioned in this thread?

    If not, please let us know and we can report this internally.

    Please pop back to us when you can. 

  • @Vikki_M I haven’t reported it. Please do so internally.

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks TonyC93, this has now been reported to our maintenance team and they will send somebody out to repair the cabinet as soon as they can.

       

      Kind Regards,

      Steven_L

      • TonyC93's avatar
        TonyC93
        Tuning in

        Thanks for reporting that. The green box now appears to have been repaired. Quick work. Thanks.