Forum Discussion

zappo's avatar
zappo
Joining in
12 months ago
Solved

Damaged/disconnected on-street cable

Appear to have had my connection broken out with my home, either a disconnected or damaged on street cable, have booked engineer/technician and have read I will be charged £25. Is this correct? It is not through any fault of my own, simply lost internet connection yesterday.

  • Fault call-outs are free. It's only customer requested alterations & NFF (No Faults Found) that are charged to the customer.

    Issue moved to the support boards in order to trigger staff follow up.

    I have removed your duplicate thread from the Networking board. Please do not post multiple threads with the same issue, as it causes confusion & is also against forum rules.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Fault call-outs are free. It's only customer requested alterations & NFF (No Faults Found) that are charged to the customer.

    Issue moved to the support boards in order to trigger staff follow up.

    I have removed your duplicate thread from the Networking board. Please do not post multiple threads with the same issue, as it causes confusion & is also against forum rules.

    • zappo's avatar
      zappo
      Joining in

      Thank you for the information, I appreciate it. I apologise for duplicate posts it had been unintentional.

  • Equipment in home fine however been without internet for approx 24 hrs, certain on street connection is damaged or disconnected. Booked engineer/technician read it is a £25 charge, is this correct? Issue is no fault of mine.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person

      What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

      If its a known issue all Tech visits should get auto-cancelled - and so no charge.  Just double check in you online account