Cutting out around midnight every night!

HI Have u reported the issue to VM before today and if so how did u report it have u check the service checker on there site it checks ur services and can log a fualt via this

please wait for a vm staff to reply this can be a few days if u would like so more help just ask we can help u out

How long have u had ur current HUB and what version do u have and what are the lights like on it when y lose internet

Hi Manicmayhem 👋

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you've been having some issues with your service. 

I have checked our systems and can see a technician visit has been arranged for you already. 

Let us know how the visit goes so we can offer further support if required 😊

Im also experiencing this issue, I got installed a few days ago and around midnight on the last few nights the internet has dropped out entirely. The hub5 has a solid white light but when you run tests it says you are not connected to the internet. On Monday it took 12 hours to get back up and running, last night it was back on once I woke up this morning around 6am. The last two nights its gone off at 12.00am and last night 12.01am.

I’m having this issue and came to the forum to see if I could find anything out. This post is exactly the same issue I face. Moved property and took my VM over. The street had to have the lines installed from the main road. This took a few days and then the engineer came and installed the router. 

At around 23:20 each evening, I get a notification from my home alarm monitoring to say it’s on cellular backup. The internet goes off and the Hub 5 starts flashing blue. When you reset it, it is either the same colour or flashing red. Router status says “US ranging”.

I do have an engineer visit and hopefully can get a resolve and I have the broadband quality tester logging in the background. Rang the number and no area issues. 

When I wake up, as long as it’s after 10am, the reset brings it back to life. Very strange issue. It’s like someone is turning it off for the night. I’ll post an update when the engineer has been. 

I know that this is an old thread, but I too have been having this issue on and off since August 24. Nearly alwasy just after midnight but one at about 23.30. Strange thing is its only the main network that goes down ... I set up the guest network and that doesnt have issues whilst the main network gets nothing. Just for even more weirdness, during the outages I CAN navigate to other devices on the main 192.168.0.xxx network without issue, apart from the router itself, which times out.
This is also for both wired and wireless.