Forum Discussion

Jaz14710's avatar
Jaz14710
Joining in
5 months ago

Account Restricted after midnight

My services are currently restricted from a missed payment which i understand. But putting the restriction on at gone midnight (00.30) is stupid, as I paid the minimum amount so I could get my services reactivated (within 10 minutes as it is stated) at 01.00 and and 4 and half hours later still not been reactivated.

If I was restricted whilst customer service was open,  it would have been sorted within minutes and not have to wait hours.

payment
restricted
unhappy

1 Reply

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 months ago

    Hey Jax14710, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this.

    If you have made a payment this would take 4 hours if we wore closed or opened we cannot speed this up sorry.

    Has the full minimum account been fully paid off?