"critical" Network Log Errors
Hello hope everyone had a great New Years, was wondering if anyone could help me, I recently upgraded to the 1gig broadband package with the new Hub 5 router but I've been having some internet troub...
Forum Discussion
Hey Aaron20059,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection, I have been able to locate you on our system and can see that you've had a technician visit since you last posted, was the visit succesful and have all of your issues now been resolved?
Kind Regards,
Steven_L
Hello Steven_L,
Sadly not much has changed, still getting random ping spikes and disconnections, checked the router and the same errors are appearing, still have no idea what they mean.
Network Log
Time Priority Description08-01-2024 09:03:34 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 07-01-2024 06:50:19 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 07-01-2024 06:50:19 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 07-01-2024 06:49:11 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 06-01-2024 22:07:01 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 06-01-2024 22:07:01 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 06-01-2024 13:35:00 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 05-01-2024 04:09:58 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 03-01-2024 17:35:24 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 03-01-2024 08:19:42 notice REGISTRATION COMPLETE - Waiting for Operational status 03-01-2024 08:19:38 notice US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 03-01-2024 08:19:33 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 03-01-2024 08:19:26 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 03-01-2024 08:19:24 notice Honoring MDD; IP provisioning mode = IPv4 03-01-2024 08:19:10 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 03-01-2024 08:19:09 critical Cable Modem Reboot because of - HW or Power-On Reset Thanks for coming back to us Aaron20059.
Can you please confirm if this is still ongoing?
I've been able to look into the local area, as well as the the router stats and there doesn't appear to be any issues flagging.
Have you perhaps set up a BQM to keep tabs on the status of the connection?
Thanks,
David_Bn
No disrespect but have you even read the previous posts?
I already mentioned to Steven_L that nothing has changed.
I also linked the BQM before.
It's even showing the connection dropping.
