Forum Discussion

Gothicgman's avatar
Gothicgman
Joining in
9 months ago

Cover missing

I’ve recently removed a shrub from my garden and notice my virgin exterior box cover is missing, exposing the wires to the elements, how do I go about in getting a new cover? Thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Also.. post up a photo of the damage so a VM Person can assess what the next step needs to be when they get here

  • Hi Gothicgman,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the missing omnibox cover. 

    We can certainly get an engineer out to replace the cover. 

    ^Martin