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castwar1930's avatar
castwar1930
On our wavelength
11 months ago
Solved

Converting 5 GwH to 2.4 Gwh on Virgin Media router

I spoke to a technical man at Virgin Media.  Because I need to use my home security camera when visiting another country. And 2.4 has a longer range than 5. And because my security camera simply says it doesn't work off 5 GhZ.   He advised that I convert my 5 GhZ router to 2.4 this way. 

Is this correct? 

a) press the Reset button on the bottom of my 5 GhZ router

b) after a short wait, it asks for my Password

c) then it asks if I want 2.4 Ghz or 5 GhZ.  I press the 2.4 Ghz option

He says that I go to Settings then to Network and Internet. On my Browser. I "imagine" this is where I am asked whether I want 2.4 or 5. Where a message comes up to that effect. 

Is this accurate?

  • legacy1's avatar
    legacy1
    11 months ago

    setup on your own wifi router with 1Gb ports with hub in modem mode or you be doomed.

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    10 months ago

    To the right of that information do you see Hub setting and Password, it is that password which need to enter, as highlighted in image below.

     

  • castwar1930's avatar
    castwar1930
    On our wavelength
    10 months ago

    Okay.  I followed the links.  I'm now at this stage.  I changed that Password.  What next please?

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    10 months ago
    • go to 192.168.0.1 and sign in
    • select Advanced settings > Wireless > Wireless signal
    • if not already selected, select  Enable 2.4 GHz and Enable 5 GHz and then Apply changes
    • select Security
    • under 5 GHz Wireless Security Settings append _5 to the WiFi Network Name (SSID) field value. For example, if it showed VM0000000 then its new value would be VM0000000_5
    • select Apply changes

    Try connecting your security camera to the non-5GHz Wi-Fi. For example to VM0000000, i.e. not the one named VM0000000_5

    If issue persist try disabling the 5GHz signal:

    • go to 192.168.0.1 and sign in
    • select Advanced settings > Wireless > Wireless signal
    • select Disable 5 GHz and then Apply changes
    • castwar1930's avatar
      castwar1930
      On our wavelength
      10 months ago

      This time it says I'm entering the wrong password.  Is this the one I changed it to yesterday?  I tried it twice.

    • castwar1930's avatar
      castwar1930
      On our wavelength
      10 months ago

      That's exactly what I did.  I used the new password I created.  In the place that you highlighted before. Where it says "Password" under Hub Settings.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    10 months ago

    Please forgive me - I cannot resist:  This needs Geordi to fix the problem.  NG fans will recall the famous episode!

    • castwar1930's avatar
      castwar1930
      On our wavelength
      10 months ago

      I'm just following what I was told to do.  I reset the password as instructed.  It worked the first time (on the day i reset the password).  Yesterday, I tried logging in three times. Exactly in the same place.  And it didn't work.  Not rocket science..🤔

  • castwar1930's avatar
    castwar1930
    On our wavelength
    10 months ago

    Will do a bit later.  To run past you.  I spoke to Virgin Media about this situation before coming on here.  The man there (phone 0345 4541 111) advised me to:

    a) stick a pencil in the hole at the bottom of the router to reset it

    b) wait

    c) it will ask for my present password

    Then his explanation got fuzzy.  At first he said that it asks if I want to go from 5 GhZ to 2.4 Ghz. He later said something about my going to Settings and then Network and Internet.  And that some sort of message will come up on there. 

    Where this message is supposed to appear, he didn't say.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      10 months ago

      Point c is incorrect.  If you do a full pinhole reset, the password will revert to the one printed on the bottom of the Hub, it is not "your present password" .....