Jondownes
29 days agoJoining in
Constant reschedules of installation or external cable
It's been over a week since we arranged a cable re-pull outside my property & as of now it's still yet to be done. Due to this not being done I have no WiFi & no idea when I will get WiFi. Constant reschedules everyday happen and as it stands no one can give me an actual date of when this cable re-pull is taking place. I have no WiFi & no information to when anything will happen. This is absolutely shocking customer service and I'd like to make a formal complaint about this.
I know virgin use comex 2000 to do external cake work but I have no idea when this work will actually be taking place. As it stands there has been 8 reschedules & counting. This is unacceptable