Forum Discussion

Taz1975's avatar
Taz1975
On our wavelength
26 days ago

Constant Loss of internet and bad TV signal

I am in Birmingham and for the last 2 - 3 months have had constant issues with my Internet. Although had constant problems for a while longer.

Do the 'status update' and have the intermittent signal in your area, and then your hub isn't connected properly, the engineer installed it! 

I have had 4 engineers out, a new hub installed  but still getting intermittent signal. It is so annoying. I work from home 2 days a week and am using my phones data because my Internet will drop mid call!

The TV is constantly pixelating, not just on the usual channels like GOLD but also BBC and ITV.

I have been with virgin 10 years plus, seriously thinking about leaving now!

5 Replies

    • Taz1975's avatar
      Taz1975
      On our wavelength
      26 days ago

      I have done that now, thank you.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    26 days ago

    In addition to the BQM, you could also post your power levels and network log from the Hub for comments.

    • Taz1975's avatar
      Taz1975
      On our wavelength
      26 days ago

      How do I do that? Have lost the internet (connected without internet) 3 times today alone.

       

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        24 days ago

        Hi Taz1975 👋.

        Thanks for reaching back out to us, sorry to hear of the issues that you are facing with your service. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina