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Sean297's avatar
Sean297
Joining in
10 months ago

Constant drop outs since installed. Solid white light, flashing white light now flashing red light.

I've had two engineers and still no luck. Starting to feel I should never have switched providers. Any help would be appreciated 🙏 

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  • Sean297's avatar
    Sean297
    Joining in
    10 months ago

    I have the same along with my continuing drop outs. Called Virgin Media after resetting etc told " its been reported to network team".

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      10 months ago

      Hi Sean297

      We're so sorry to hear you're having some issues with the hub and service. 

      We've taken a look at things on our side, and can see you're on the trial network. You would therefore need to speak to the dedicated team please so they can investigate further for you. We aren't able to support this yet on the community forums. 

      We're sorry for any inconvenience this may cause. 

      Please call on 150 from a Virgin Media Landline or 03454541111 from any other phone.