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qual's avatar
qual
On our wavelength
2 years ago

Consistent high ping and packet loss.

For the last couple of months I have been having high ping and high packet loss AGAIN on ethernet connection. I use the internet for gaming, streamer and for work (which is a problem right now). I pay for 250 download and im not even sure about upload, but there is never a problem with the speeds. I try to use twitter to get help but Im just asked the most basic questions like have you restarted the router... I try whatsapp but it takes 3 working days for an agent to actually speak to you. I tried calling but the person I spoke to says there is nobody in the office above first line at the moment so I gave up there too, so I guess this is my final chance. Attached is a BQM of today (02 11 2023). Completely unusable internet. I've tried restarting router, resetting it. I've tried different ethernet cables. Even the logs apparently state that the router is having issues communicating with the ISP. I've had 4 techs sent to my house, as you can see nothing helped. I'm paying £92 a month for this, so what do I do? This is my second post so if i have missed off some information then I apologies, many thanks.

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  • qual's avatar
    qual
    On our wavelength
    6 months ago

    I also have to give them 30 days notice to leave the contract. So I still have to endure dogshit net even if I want to leave hahaha. So ridiculous considering ive been scammed for the past 3 years

  • qual's avatar
    qual
    On our wavelength
    6 months ago

    HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

  • qual's avatar
    qual
    On our wavelength
    6 months ago

    They did a 12 hr maintenance in my area to improve things and it did literally nothing, I have disconnected 10 times in 5 minutes LMAO so useless

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      6 months ago

      Hi qual 👋

      So sorry to hear you are still having issues with your connection - I can see this has been ongoing for quite some time, and can understand your frustration at your experience in getting support too. 

      I'd like to get a complaint raised for you so we have a formal record of your experience, can investigate what's been happening and can discuss a resolution with you. I will send you a PM to confirm a few account details so we can do this. You can find it in your ✉ Inbox in the top right corner of the page. 

      We can then return to this public thread with an update when possible. Thanks for your patience in the meantime! 🌞

  • qual's avatar
    qual
    On our wavelength
    5 months ago

    post been ongoing for 2 years and fk all has been done hahaha

    • legacy1's avatar
      legacy1
      Alessandro Volta
      5 months ago

      And its not caused that you known of something your end downloading or uploading ?

      • qual's avatar
        qual
        On our wavelength
        5 months ago

        ive not been downloading or uploading for 2 years straight brother

  • qual's avatar
    qual
    On our wavelength
    2 months ago

    A new update, it actually got fixed, for around 3 months and has been the best its ever been. Until 2 days ago I am disconnecting all the time again and this time even the BQM shows it. Tech came and said the levels were off and mine is dipping to -10 but nothing has been done about it. Talked "Steven" in DM's and was ghosted since this morning with 0 updates lmao.