Forum Discussion

Jenson's avatar
Jenson
Tuning in
12 months ago

Consistent buffering & signal drop

Hi Guys

Ever since my recent speed “upgrade” I have had nothing but issues with my WiFi ever since.

Its now gotten to the point where it’s now affecting my working life as I work from home, my network connection is constantly dropping, teams is constantly dropping when I’m in the middle of presenting, YouTube videos are buffering, my children’s games are buffering.

we didn’t have any of these issues before the upgrade and considering I’m now on the 500mb package, these low level tasks should be easy for this?

when I try to use the app to test my WiFi, it just says that it has a problem and doesn’t continue. The WiFi symbol is also switching from 2-3 bars on my phone etc

log below, is there anything else I can provide in order for you to investigate? 

thanks

Time Priority Description

07/04/2024 17:57:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2024 05:58:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2024 20:03:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2024 12:44:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2024 00:08:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/03/2024 16:43:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/03/2024 07:42:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/03/2024 21:09:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/03/2024 19:42:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 18:53:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 07:42:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2024 09:33:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2024 19:42:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2024 07:42:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2024 07:42:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2024 10:59:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2024 19:42:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/03/2024 13:21:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/03/2024 07:42:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2024 03:49:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    MS Teams is the No 1 complained about tele conf platform by a Parsec.

    If I had a biscuit for every MS Team complaint I would be double the size of Jabba the Hutt !

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    12 months ago

    Hey Jenson, thank you for reaching out and I am so sorry to hear about this.

    I have taken a look at our side and everything is looking fine, your levels are very healthy.

    Please can you post your BQM here Cheers

      • Beth_G's avatar
        Beth_G
        Forum Team
        12 months ago

        Hi Jenson,

        Thanks very much for posting your BQM graph - it doesn't look too bad, a few latency spikes but aside from that and a streak of packet loss (presumably a reboot?) it looks OK.

        I've checked things from this side again and all looks normal, so it does sound like it is solely a WiFi issue. However it is strange that these issues only occurred once your upgraded your WiFi connection and speeds. Can you please try factory resetting the Hub? You can either do this via the My Virgin Media app or manually through the pinhole on the Hub itself.

        Let us know how you get on.