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Hix's avatar
Hix
Tuning in
2 years ago
Solved

Buffering

For the past week I have moved from Sky stream (no buffering) to Virgin stream(at least 4 times a day) is there an issue with it

  • John_GS's avatar
    John_GS
    2 years ago

    Hi Hix 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the buffering issues on the Stream box. 

    I've ran a system check today and it appears the box is turned off? Can you pop it on for us and report back to ensure we can do a full diagnostic? 

    The router has been up for over 20 days, we do advise at this stage to unplug it, wait two minutes and then plug it back in. 

    Is the Stream box connected wired or wireless to the internet please?

    Keep us posted.

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Hix 

    Thanks for posting and welcome back to the community.

    Sorry to hear of the buffering issues on the Stream box. 

    I've ran a system check today and it appears the box is turned off? Can you pop it on for us and report back to ensure we can do a full diagnostic? 

    The router has been up for over 20 days, we do advise at this stage to unplug it, wait two minutes and then plug it back in. 

    Is the Stream box connected wired or wireless to the internet please?

    Keep us posted.

    • Hix's avatar
      Hix
      Tuning in
      2 years ago

      Hi John 

      thank you for your reply 

      its with the Ethernet connection it will only go on after 6pm. As I’m in work all day 

      I switched it to Wi-Fi and that reset to the virgin media logo startup 

      i think with the Ethernet you have to plug directly into the wall sockets as I have it plugged into an extension lead

  • Hix's avatar
    Hix
    Tuning in
    2 years ago

    I have re connected the Ethernet and it seems ok yesterday fingers crossed