Forum Discussion

Patricia161's avatar
Patricia161
Tuning in
17 days ago

Connecting to certain apps

I am having a problem trying to connect to certain apps on my iPhone it keeps coming up can’t connect to server but if I use my mobile data it connects can you help and I am a novice so need it to be explained to me simply

6 Replies

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      4 days ago

      No apologies necessary, Patricia161, we're just glad that your issues have now been resolved.

      Also, if you have any issues or questions now or in the future, please let us know here, and we'd be happy to help.

      Kind Regards,

      Steven_L

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    14 days ago

    Hi Patricia161, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having some issues connecting to certain apps. Please try the steps outlined by Client62 to see if these helps. 

    If not, please pop back and let us know the apps you're having issues connecting on so we can offer further support. 

    Many thanks, 

  • Client62's avatar
    Client62
    Alessandro Volta
    17 days ago

    Login to your VM Online Account and make sure Parental Controls are Disabled.

    Parental Controls when enabled can block access for Sky Q / Conference calls / Social Media / VPNs / Lottery etc etc ...