Forum Discussion

Tophul's avatar
Tophul
Joining in
8 months ago

Connect Smart device to Virgin 5 hub

Trying to connect my Growatt lan box to the network. Its a wired connection so not a wifi issue.

When plugged in no connection is made. Company that makes the product suggested that the "communications ports need to be switched on or it to be reboosted for the functions of your device".

I've tried connecting other smart devices to the hub via wifi and nothing connects so im guessing its a hub issue. 

Seems a lot of people have similar issues with the hub.

Any help gratefully appricaited.

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    We have seen topics on here mention issues when connecting a 10 Mbps device to the Hub 5 (such as heating controllers)

    Is the Growatt device a 10 Mbps connection?

    Ports 1, 2, 3 on the Hub 5 are supposed to be 10/100/1000 but port 4 is 100/1000/2500.

    Try ports 1 to 3 for the connection first of all

    If still no use, you could try a simple 10/100/1000 switch between the Growatt device and the Hub 5

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    Repeated posts suggest Hub 5 and Hub 5x do not directly support 10Mb/s on any LAN ports. The confusion occurs because VM Hubs and some devices folks are using lack documentation listing the supported network speeds. The fix is mentioned in the posts above use a 10/100 or 10/100/1000 network device to generate a 10Mb/s service and your device will connect. That is assuming the device is configured to use DHCP, if not it will need to be configured with a static IP in the 192.168.0.xxx range.

    Many IoT with 2.4GHz Wi-Fi 4 ONLY fail to connect to the Wi-Fi 6 of the Hub 5, here an RE450/AC1750 has proved capable of bridging the Wi-Fi 4 (& Wi-Fi 5) devices to the Hub 5 Wi-Fi 6 service.

    Usually dual band WI-Fi devices have better drivers and work with the the Hub 5.

    PS ...

    Is this 10Mb/s device what you wish to connect ...

    https://www.extradigital.eu/inverters-pv/lan-interface-growatt-shine-lan-x_NV820320

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    I see that is a 2.4GHz b/g/n Wi-Fi device.
    Some people have made progress in similar situations with the Hub's 5GHz channel disabled.

    Connect to the Hub 5 menu at http://192.168.0.1/ and disable the 5GHz Wi-Fi during your next attempt to make a connection.  This forces your mobile / laptop etc to be on the same 2.4GHz band as the GROWATT Shine WiFi-X

    Now retry the configuration process for the GROWATT Shine WiFi-X. 

    Any joy ?