Forum Discussion

matthewfox1972's avatar
matthewfox1972
Joining in
9 days ago

Connect App.

I have just installed the Connect App. & have assigned the devices on the network to my family members. I'm awaiting the arrival of a WiFi pod to boost signal in my house. The app. (and the WiFi pods) appear to require a merged network - when I select this in the app. it states that the SSIDs need to be the same but I have a primary network and a guest network which are two different SSIDs ... Can I still run this process without disrupting the guest network?

  • Client62's avatar
    Client62
    Alessandro Volta

    Most mobiles and computers have MAC address randomisation enabled from the factory,
    this means you could be forever renaming 'new' devices on your network and end up with a list of redundant entries for MAC addresses that will never be seen again.

  • Hi matthewfox1972,

    Thanks for your post and welcome to our community. 

    This does require a merged network that is correct. If you've split the bands then the pods won’t connect.

    If you have any further questions, please pop back to us and we'd be happy to help.