Forum Discussion

Figtechnical's avatar
Figtechnical
Joining in
17 hours ago

Completely Dead Router

Please can an agent help me,

I am aware that there is a service issue in the area until the 8th of this month and have already rung in. My problem is that I came home from work, my surge protector/extension lead had died and, when replaced, so had my router. 

By dead I mean there is no longer any lights on the router at all, as if the fuse has blown. It's not attempting to find service , it doesn't have a white, green or red light, it doesn't have any lit up or blinking icons, it is just dead. The woman on the phone has told me that until the area is fixed as this is surely the issue, they can't do anything, but the problem is, I have a week off this week, I have had to pay £20 for EE's hotspot for 5 days, and sending a replacement router now would mean working Internet as soon as it's fixed in the area, as all my neighbours still have their routers showing, meaning mine is well and truly dead. Making me suffer until the 8th, to then wait 3 days for a new router seems counter productive. 

There are at least 3 virgin routers running with service within the 6 houses around me. So either it needs a new plug or it needs a new box because they all have a running service, whether intermittent or not. I really dont want to spend a whole week this week running on 1mb download speed. 

7 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta

    When dead is dead VM don't seem to understand if lights don't come on its more deader then dead.

  • Client62's avatar
    Client62
    Alessandro Volta

    Try a working fuse for the main plug of the Hub power supply.

    Hubs have a tiny power switch on the rear,  check it is on.

    • Figtechnical's avatar
      Figtechnical
      Joining in

      I bought a replacement plug to test if it was the fuse. Same voltage and compatibility for hub 3 and it sparked at me. It's well and truly gone. I've spoke to my neighbours too and they're all enjoying service. Minor disconnections but not this.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    VM will not do any work whilst there is an area fault, that's usual for them.

    As for WFH, the residential contracts have no SLA's. so some sort of backup plan should be in place.  A 30 day rolling data SIM contract with a SIM based router is the sort of thing recommended.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      Only if the Hub is Blue ...

    • Figtechnical's avatar
      Figtechnical
      Joining in

      The router is on the path to become nearly headless and definitely dead, not so much a parrot though.