Complaint about termination scam
I am writing to express my strong dissatisfaction with the broadband service contract I was misled into signing with your company.
My account no 720781303
When I initially inquired about your broadband offerings with your Outbound Acquisition Advisor Michal Szubartowski back to Sep 2023, we have agreed on a 9 month contract which was what I was looking for. However, the contract which I received via email was a 18 month contract. I called the customer support and the sales representative I spoke with assured me that I could terminate the service at any time without mentioning any associated cost.
I relied on the sales representative’s claim that I could cancel the service after 9 month, as this was a key factor in my decision to sign up. It was only after I requested to terminate the service in June 2024 that I need to pay extra £223 for early termination, which is not what I expected and agreed to.
This deceptive sales practice has completely ruined my trust to your company, and being a University student, a costly lesson for me. I am writing to request a waiver of any early termination fees or penalties charged. I await your prompt response addressing this issue.