Forum Discussion

willows2's avatar
willows2
Tuning in
2 months ago

check network status

I am seeing random high pings over 200ms at random times.

I already have a 6db Attenuator on my hub 5

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

136200000010.939QAM 2561
237000000010.439QAM 2562
3378000000939QAM 2563
43860000008.539QAM 2564
53940000008.639QAM 2565
64020000008.639QAM 2566
74100000008.639QAM 2567
84180000008.539QAM 2568
94260000008.439QAM 2569
104340000008.339QAM 25610
114420000008.339QAM 25611
124500000008.439QAM 25612
134660000008.239QAM 25614
14474000000839QAM 25615
15482000000839QAM 25616
164900000007.939QAM 25617
174980000007.739QAM 25618
185060000007.539QAM 25619
195140000007.639QAM 25620
205220000007.639QAM 25621
215300000007.639QAM 25622
225380000007.539QAM 25623
235460000007.439QAM 25624
245540000007.539QAM 25625
255620000007.439QAM 25626
265700000007.539QAM 25627
275780000007.539QAM 25628
285860000007.339QAM 25629
295940000007.239QAM 25630
306020000007.239QAM 25631
316100000007.339QAM 25632
  • Could it be an area fault?

    It seems when my connection gets bad I notice the 10.9db appear.

    • willows2's avatar
      willows2
      Tuning in

      i was talking to someone called vikki, they said theres an area fault but that was 2 weeks ago.

      And I havn't heard anything back yet.

    • willows2's avatar
      willows2
      Tuning in

      NO. It says no issues found.

      But i did get a text message from virgin saying there was an issue, they never told me they fixed it. I am still waiting on vikki to let me know if its been fixed its been two weeks now.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Need the full upstream stats as well as a full  downstream stats. Upstream are just as important. 

    • willows2's avatar
      willows2
      Tuning in

      3.0 Upstream channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      04960000038.35120QAM 641
      14310000038.35120QAM 642
      23660000038.35120QAM 643
      33010000038.35120QAM 644
      42360000038.55120QAM 645

      3.0 Upstream channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      0ATDMA0010
      1ATDMA0000
      2ATDMA0000
      3ATDMA0000
      4ATDMA0000
    • willows2's avatar
      willows2
      Tuning in

      3.0 Downstream channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
      13620000001139QAM 2561
      237000000010.739QAM 2562
      33780000009.239QAM 2563
      43860000008.639QAM 2564
      53940000008.639QAM 2565
      64020000008.739QAM 2566
      74100000008.739QAM 2567
      84180000008.639QAM 2568
      94260000008.539QAM 2569
      104340000008.439QAM 25610
      114420000008.439QAM 25611
      124500000008.539QAM 25612
      134580000008.439QAM 25613
      144660000008.339QAM 25614
      154820000008.139QAM 25616
      16490000000839QAM 25617
      174980000007.839QAM 25618
      185060000007.739QAM 25619
      195140000007.739QAM 25620
      205220000007.739QAM 25621
      215300000007.739QAM 25622
      225380000007.639QAM 25623
      235460000007.639QAM 25624
      245540000007.639QAM 25625
      255620000007.539QAM 25626
      265700000007.739QAM 25627
      275780000007.639QAM 25628
      285860000007.539QAM 25629
      295940000007.339QAM 25630
      306020000007.439QAM 25631
      316100000007.439QAM 25632

      3.0 Downstream channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
      1Locked3900
      2Locked3900
      3Locked3900
      4Locked3900
      5Locked3900
      6Locked3900
      7Locked3900
      8Locked3900
      9Locked3900
      10Locked3900
      11Locked3900
      12Locked3900
      13Locked3900
      14Locked3900
      15Locked3900
      16Locked3900
      17Locked3900
      18Locked3900
      19Locked3900
      20Locked3900
      21Locked3900
      22Locked3900
      23Locked3900
      24Locked3900
      25Locked3900
      26Locked3900
      27Locked3900
      28Locked3900
      29Locked3900
      30Locked3900
      31Locked3900
      • willows2's avatar
        willows2
        Tuning in

        3.0 Downstream channels

        Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
        13620000001139QAM 2561
        237000000010.739QAM 2562
        33780000009.239QAM 2563
        43860000008.639QAM 2564
        53940000008.639QAM 2565
        64020000008.739QAM 2566
        74100000008.739QAM 2567
        84180000008.639QAM 2568
        94260000008.539QAM 2569
        104340000008.439QAM 25610
        114420000008.439QAM 25611
        124500000008.539QAM 25612
        134580000008.439QAM 25613
        144660000008.339QAM 25614
        154820000008.139QAM 25616
        16490000000839QAM 25617
        174980000007.839QAM 25618
        185060000007.739QAM 25619
        195140000007.739QAM 25620
        205220000007.739QAM 25621
        215300000007.739QAM 25622
        225380000007.739QAM 25623
        235460000007.639QAM 25624
        245540000007.639QAM 25625
        255620000007.539QAM 25626
        265700000007.739QAM 25627
        275780000007.639QAM 25628
        285860000007.539QAM 25629
        295940000007.339QAM 25630
        306020000007.439QAM 25631
        316100000007.539QAM 25632

        3.0 Downstream channels

        Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
        1Locked3900
        2Locked3900
        3Locked3900
        4Locked3900
        5Locked3900
        6Locked3900
        7Locked3900
        8Locked3900
        9Locked3900
        10Locked3900
        11Locked3900
        12Locked3900
        13Locked3900
        14Locked3900
        15Locked3900
        16Locked3900
        17Locked3900
        18Locked3900
        19Locked3900
        20Locked3900
        21Locked3900
        22Locked3900
        23Locked3900
        24Locked3900
        25Locked3900
        26Locked3900
        27Locked3910
        28Locked3900
        29Locked3910
        30Locked3910
        31Locked3900

        3.1 Downstream channels

        Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
        33944K1840QAM 40961108

        3.1 Downstream channels

        Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
        33Locked407.5133470710
  • legacy1's avatar
    legacy1
    Alessandro Volta

    likely upstream utilisation hit high in your area 

  • engineer visit, he wasn't able to fix the fault. I still believe the fault is external.

    He put two attenuators on the back of my hub to try and bring the levels down it only  helped a bit.