I am seeing random high pings over 200ms at random times.I already have a 6db Attenuator on my hub 5Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID136200000010.939QAM 2561237000000010.439QAM 25623378000000939QAM 256343860000008.539QAM 256453940000008.639QAM 256564020000008.639QAM 256674100000008.639QAM 256784180000008.539QAM 256894260000008.439QAM 2569104340000008.339QAM 25610114420000008.339QAM 25611124500000008.439QAM 25612134660000008.239QAM 2561414474000000839QAM 2561515482000000839QAM 25616164900000007.939QAM 25617174980000007.739QAM 25618185060000007.539QAM 25619195140000007.639QAM 25620205220000007.639QAM 25621215300000007.639QAM 25622225380000007.539QAM 25623235460000007.439QAM 25624245540000007.539QAM 25625255620000007.439QAM 25626265700000007.539QAM 25627275780000007.539QAM 25628285860000007.339QAM 25629295940000007.239QAM 25630306020000007.239QAM 25631316100000007.339QAM 25632

Could it be an area fault?It seems when my connection gets bad I notice the 10.9db appear.

i was talking to someone called vikki, they said theres an area fault but that was 2 weeks ago.And I havn't heard anything back yet.

Does this status checker still state an ongoing issue?https://www.virginmedia.com/help/check/status

NO. It says no issues found.But i did get a text message from virgin saying there was an issue, they never told me they fixed it. I am still waiting on vikki to let me know if its been fixed its been two weeks now.

check network status | Virgin Media Community

13 Replies

willows2
Tuning in
12 months ago
Could it be an area fault?
It seems when my connection gets bad I notice the 10.9db appear.
- willows2
  Tuning in
  12 months ago
  i was talking to someone called vikki, they said theres an area fault but that was 2 weeks ago.
  And I havn't heard anything back yet.
carl_pearce
Superstar
12 months ago
Does this status checker still state an ongoing issue?
https://www.virginmedia.com/help/check/status
- willows2
  Tuning in
  12 months ago
  NO. It says no issues found.
  But i did get a text message from virgin saying there was an issue, they never told me they fixed it. I am still waiting on vikki to let me know if its been fixed its been two weeks now.

Tudor

Very Insightful Person

12 months ago

Need the full upstream stats as well as a full downstream stats. Upstream are just as important.

willows2
Tuning in
12 months ago
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 38.3 5120 QAM 64 1
1 43100000 38.3 5120 QAM 64 2
2 36600000 38.3 5120 QAM 64 3
3 30100000 38.3 5120 QAM 64 4
4 23600000 38.5 5120 QAM 64 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 1 0
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

willows2

Tuning in

12 months ago

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	362000000	11	39	QAM 256	1
2	370000000	10.7	39	QAM 256	2
3	378000000	9.2	39	QAM 256	3
4	386000000	8.6	39	QAM 256	4
5	394000000	8.6	39	QAM 256	5
6	402000000	8.7	39	QAM 256	6
7	410000000	8.7	39	QAM 256	7
8	418000000	8.6	39	QAM 256	8
9	426000000	8.5	39	QAM 256	9
10	434000000	8.4	39	QAM 256	10
11	442000000	8.4	39	QAM 256	11
12	450000000	8.5	39	QAM 256	12
13	458000000	8.4	39	QAM 256	13
14	466000000	8.3	39	QAM 256	14
15	482000000	8.1	39	QAM 256	16
16	490000000	8	39	QAM 256	17
17	498000000	7.8	39	QAM 256	18
18	506000000	7.7	39	QAM 256	19
19	514000000	7.7	39	QAM 256	20
20	522000000	7.7	39	QAM 256	21
21	530000000	7.7	39	QAM 256	22
22	538000000	7.6	39	QAM 256	23
23	546000000	7.6	39	QAM 256	24
24	554000000	7.6	39	QAM 256	25
25	562000000	7.5	39	QAM 256	26
26	570000000	7.7	39	QAM 256	27
27	578000000	7.6	39	QAM 256	28
28	586000000	7.5	39	QAM 256	29
29	594000000	7.3	39	QAM 256	30
30	602000000	7.4	39	QAM 256	31
31	610000000	7.4	39	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39
2	Locked	39
3	Locked	39
4	Locked	39
5	Locked	39
6	Locked	39
7	Locked	39
8	Locked	39
9	Locked	39
10	Locked	39
11	Locked	39
12	Locked	39
13	Locked	39
14	Locked	39
15	Locked	39
16	Locked	39
17	Locked	39
18	Locked	39
19	Locked	39
20	Locked	39
21	Locked	39
22	Locked	39
23	Locked	39
24	Locked	39
25	Locked	39
26	Locked	39
27	Locked	39
28	Locked	39
29	Locked	39
30	Locked	39
31	Locked	39

willows2

Tuning in

12 months ago

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	362000000	11	39	QAM 256	1
2	370000000	10.7	39	QAM 256	2
3	378000000	9.2	39	QAM 256	3
4	386000000	8.6	39	QAM 256	4
5	394000000	8.6	39	QAM 256	5
6	402000000	8.7	39	QAM 256	6
7	410000000	8.7	39	QAM 256	7
8	418000000	8.6	39	QAM 256	8
9	426000000	8.5	39	QAM 256	9
10	434000000	8.4	39	QAM 256	10
11	442000000	8.4	39	QAM 256	11
12	450000000	8.5	39	QAM 256	12
13	458000000	8.4	39	QAM 256	13
14	466000000	8.3	39	QAM 256	14
15	482000000	8.1	39	QAM 256	16
16	490000000	8	39	QAM 256	17
17	498000000	7.8	39	QAM 256	18
18	506000000	7.7	39	QAM 256	19
19	514000000	7.7	39	QAM 256	20
20	522000000	7.7	39	QAM 256	21
21	530000000	7.7	39	QAM 256	22
22	538000000	7.7	39	QAM 256	23
23	546000000	7.6	39	QAM 256	24
24	554000000	7.6	39	QAM 256	25
25	562000000	7.5	39	QAM 256	26
26	570000000	7.7	39	QAM 256	27
27	578000000	7.6	39	QAM 256	28
28	586000000	7.5	39	QAM 256	29
29	594000000	7.3	39	QAM 256	30
30	602000000	7.4	39	QAM 256	31
31	610000000	7.5	39	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	0
2	Locked	39	0
3	Locked	39	0
4	Locked	39	0
5	Locked	39	0
6	Locked	39	0
7	Locked	39	0
8	Locked	39	0
9	Locked	39	0
10	Locked	39	0
11	Locked	39	0
12	Locked	39	0
13	Locked	39	0
14	Locked	39	0
15	Locked	39	0
16	Locked	39	0
17	Locked	39	0
18	Locked	39	0
19	Locked	39	0
20	Locked	39	0
21	Locked	39	0
22	Locked	39	0
23	Locked	39	0
24	Locked	39	0
25	Locked	39	0
26	Locked	39	0
27	Locked	39	1
28	Locked	39	0
29	Locked	39	1
30	Locked	39	1
31	Locked	39	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

Locked

7.5

13347071

willows2
Tuning in
12 months ago
Have I posted it correctly?

legacy1
Alessandro Volta
12 months ago
likely upstream utilisation hit high in your area
willows2
Tuning in
12 months ago
Terrible latency even when pinging google.
willows2
Tuning in
12 months ago
engineer visit, he wasn't able to fix the fault. I still believe the fault is external.
He put two attenuators on the back of my hub to try and bring the levels down it only helped a bit.

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1	362000000	10.9	39	QAM 256	1
2	370000000	10.4	39	QAM 256	2
3	378000000	9	39	QAM 256	3
4	386000000	8.5	39	QAM 256	4
5	394000000	8.6	39	QAM 256	5
6	402000000	8.6	39	QAM 256	6
7	410000000	8.6	39	QAM 256	7
8	418000000	8.5	39	QAM 256	8
9	426000000	8.4	39	QAM 256	9
10	434000000	8.3	39	QAM 256	10
11	442000000	8.3	39	QAM 256	11
12	450000000	8.4	39	QAM 256	12
13	466000000	8.2	39	QAM 256	14
14	474000000	8	39	QAM 256	15
15	482000000	8	39	QAM 256	16
16	490000000	7.9	39	QAM 256	17
17	498000000	7.7	39	QAM 256	18
18	506000000	7.5	39	QAM 256	19
19	514000000	7.6	39	QAM 256	20
20	522000000	7.6	39	QAM 256	21
21	530000000	7.6	39	QAM 256	22
22	538000000	7.5	39	QAM 256	23
23	546000000	7.4	39	QAM 256	24
24	554000000	7.5	39	QAM 256	25
25	562000000	7.4	39	QAM 256	26
26	570000000	7.5	39	QAM 256	27
27	578000000	7.5	39	QAM 256	28
28	586000000	7.3	39	QAM 256	29
29	594000000	7.2	39	QAM 256	30
30	602000000	7.2	39	QAM 256	31
31	610000000	7.3	39	QAM 256	32

0	49600000	38.3	5120	QAM 64	1
1	43100000	38.3	5120	QAM 64	2
2	36600000	38.3	5120	QAM 64	3
3	30100000	38.3	5120	QAM 64	4
4	23600000	38.5	5120	QAM 64	5

0	ATDMA	1
1	ATDMA	0
2	ATDMA	0
3	ATDMA	0
4	ATDMA	0