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paulphonak's avatar
paulphonak
Joining in
12 months ago
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Cannot play BBC iPlayer at all on my laptop.

When I tried to play anything from BBC iPlayer on my laptop, it says 'BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.'

I am in UK and, according to 'What is my IP address' search, my IP location is London, even though I am based in West Yorkshire, and my ISP is AVAST Software s.r.o.

The question is how I can leave AVAST as I have no connection with them, and get to the point where I can watch anything from BBC iPlayer.  I have no problem watching the content on my phone as the IP is Virgin Media Limited with the correct location.

Thanks.

Paul

  • Hi paulphonak 

    It's possible that you have an avast  VPN browser extension installed.

    ipconfig /all only lists the local ip address (your computers ip address)

    type or copy paste the following which shows your public ip address into the command prompt 

    nslookup myip.opendns.com resolver1.opendns.com

    The result will look similar to the one below (where Address: XXX.XXX.XXX.XXX will be your public (external) ip address and should match that shown on /whatismyipaddress.com  )

    Server: dns.sse.cisco.com
    Address: 208.67.222.222

    Non-authoritative answer:
    Name: myip.opendns.com
    Address: XXX.XXX.XXX.XXX

    Also you can type 192.168.0.1  into a browser window and sign into your VM hub.

    Then in the left hand column click on Admin and then on Info . 

    Then you can see your public (external)  ipv4 address which i have indicated by a row of X's in the screenshot below.  Again should be the same as that shown on  /whatismyipaddress.com 

     

     

     

39 Replies

  • If you are using a VPN or a proxy, the IP address returned by whatismyipaddress.com will be the IP address of the VPN or proxy server, which will differ from the WAN IP reported by the VM hub. Some additional thoughts for finding this Avast VPN are:

    • do a Windows search (Windows + S to open the search bar)
    • do a file explorer search in C:\Program Files or C:\Program Files (x86)
    • look in processes tab of task manager (do Ctrl + Shift + Esc to open the Task Manager)