Forum Discussion

nepT's avatar
nepT
Tuning in
8 months ago

Cannot order Wifi Pod

Hi,

Having run the Scan in the Connect App I have several rooms with zero or poor connection.

However, I don't have any option in the app to order a wifi pod as advertised.

Can you organise this for me, please?

Thanks

order
pod
WIFI
  • nepT's avatar
    nepT
    Tuning in
    7 months ago

    Bump.

    Can someone contact me to get this sorted, please?

    Why don't you get your installation engineers to do a site survey when they are on premises?

     

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      7 months ago

      Hi nepT

      Thanks for your post and welcome to our community.

      We're sorry to hear you're having some issues with the WiFi and haven't been able to order a pod via the app. 

      Could you kindly send us a screenshot of the speed test results from the connect app? 

      Please pop back to us when you can.   

      • nepT's avatar
        nepT
        Tuning in
        7 months ago

        Hi Vikki,

        Thanks for getting back. I've repeated some tests this morning to get latest performance.

        On at least one occasion I wasn't able to run the test as no connection was possible at all.

        Some screenshots below - let me know if you need anything else.

        Thanks