Forum Discussion

nepT's avatar
nepT
Tuning in
8 months ago

Cannot order Wifi Pod

Hi, Having run the Scan in the Connect App I have several rooms with zero or poor connection. However, I don't have any option in the app to order a wifi pod as advertised. Can you organise this f...
order
pod
WIFI
Vikki_M's avatar
Vikki_M
Forum Team
8 months ago

Hi nepT

Thanks for your post and welcome to our community.

We're sorry to hear you're having some issues with the WiFi and haven't been able to order a pod via the app. 

Could you kindly send us a screenshot of the speed test results from the connect app? 

Please pop back to us when you can.   

nepT's avatar
nepT
Tuning in
8 months ago

Hi Vikki,

Thanks for getting back. I've repeated some tests this morning to get latest performance.

On at least one occasion I wasn't able to run the test as no connection was possible at all.

Some screenshots below - let me know if you need anything else.

Thanks

 

  • Akua_A's avatar
    Akua_A
    Forum Team
    8 months ago

    In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,