Forum Discussion

HarryBarnard17's avatar
HarryBarnard17
Joining in
11 months ago
Solved

Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices.

Hi, We have been experiencing slow speeds for our Hub 4 wi-fi, supposedly on the 1GB package. We are seeing speeds of about 150-200mbps. Regardless of this, I thought the slowness could have been c...
HUB
settings
WIFI
  • Client62's avatar
    Client62
    11 months ago

    Another bites the dust ! 

    If the menu is not working, press RESET for 60 seconds,
    then leave the Hub 4 powered on to revert to the shipping condition.

    If after a 60 second reset the Hub Menu is still not working request a replacement hub.

pat_slimboyfat's avatar
pat_slimboyfat
Joining in
6 months ago

John,

Sorry to hijack this thread. But I am at my wits end and its sent my anxiety through the roof.

I have the same issue. Hub 4 wont connect. Cannot get into the settings on 4 different computers. 5 different browsers. Worst of all VM connect wont work. So neither does my Wifi Pod I was sent to try and fix the Wifi MAX guarantee.

For clarity. I have spoken to VM. We went through 2 hours on the phone of troubleshooting and at the end they agreed to send a new hub. It was the same Hub 4 which is exactly the same issues as the first one I had and I a no better off. 

This is making me ill that this cant be fixed. I am not the best at computers and this is really stressing.

I have done multiple resets on this router and the old one. I have tried incognito mode on browsers, I have cleared caches. You name it I have done it multiple times on multiple brands of company, dell and apple on multiple phones and ipads suamsung and apple. 

I am at my wits end with this and ready to call trading standards. I am paying for something I just simply cannot use and I have to waste my time going over the same scripted responses which result in exactly the same results.

Please help me resolve this once and for all. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there pat_slimboyfat 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue and thank you again for posting. Can I ask what exactly happens you try to access the settings page? We do typically ask that customers start their own threads with issues so we can ensure that we are dealing with them individually and the original poster does not get lost in the thread. 

    If you include as much information on the exact issue you are facing as well this gives us far more information to work with. 

    Thank you very much. 

    • tombrs's avatar
      tombrs
      Joining in
      6 months ago

      Pat_slimboyfat & Ashleigh, I had exactly the same issue.

      No point resetting the hub: if it won't login it is faulty. After the same sort of thing a VM person (John) on here arranged for an engineer visit: took 5 minutes to fix. "Yeah, if it won't login the hub is faulty" The engineer swapped it out for another Hub 4 and all was good. Just a pity that like you I had to go through so many hoops and complain often - particularly given how many times exactly the same issue is reported by so many people ..

      Anyway-  just get VM to swap the hub