Forum Discussion

lpl's avatar
lpl
Joining in
2 years ago

Cannot connect to Signal when using Virgin Media

Since 16 Apr, I am not able to connect to Signal (Messenger) whenver connect to Virgin Media broadband wifi. I have iPhone and Android mobile tested. Both are not working when connecting with wifi. It works immediately if we switch off the wifi and switch to 4G.

I have a LinkSys wifi router. As a test, we setup 8.8.8.8 as DNS but still the same.

I have turned off child and virus protection in Virgin Media setting but still not helping.

Why Virgin is blocking Signal?

1 Reply

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey lpl Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the signal on the Virgin Media hub.
    Can I ask that you try with the Virgin Media router only and see if the signal works there?

    Let us know and we can assist from there. 🧾

    Kind regards,
    Ilyas.