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atd11's avatar
atd11
Joining in
8 months ago

Can’t set up HITRON Hub

I’ve just arrived at my new house and the wifi hub has been delivered. The Virgin Media isolator cable is in my room. However it connects all the way to the living area where this lead finishes. I cant unscrew the lead in my Virgin Cable, and so when I connect the end of the lead to my HITRON hub, it just flashes green and won’t connect. 

How do I connect onto wifi with this setup in my house?

 

6 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    VM New Install Assistance

    Another home user with a Hitron !

    Call the Pre-installation and delivery team on 0800 052 1734.

    Explain what needs to be done and book an engineer visit to sort out the coax cables.

    • atd11's avatar
      atd11
      Joining in
      8 months ago

      Hi there,

      I have tried that number 4/5 times but keep on getting cut off.

      Any other suggestions?

      • atd11's avatar
        atd11
        Joining in
        8 months ago

        Any chance this can be fixed today then? 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    I'm not sure that number works on Sundays.