I’ve got a Hub 4 and I’ve just completed a 60 second restore as I can’t connect to the WiFi pod or router.
The Connect app won’t work and shows errors connecting and I can’t get to the router on 192.168.0.1
Is the only option to get a Hub 5?
The VM Connect app is corrupting your Hub 4 causing its menu to fail & Pods to be offline.
Hi scrappydez
Welcome back to the community forums
Sorry to hear of your concerns with connecting your hub to the pods after a reset.
You might find that you need to bring the pod closer to the router so that this can re-pair. The pod will flash for 15minutes, but once this has paired, it'll stop flashing. At this point you can move the pod back to the position you need to boost the signal.
Checking the systems at our side it does look like the pod is still online, so please do let us know if you're still having issues today.
That hasn’t worked. Main issue is the connect app, I just can’t access to control the pod. Plus i need to be able to get on 192.168.0.1 and can’t.
Hi ScrappyDez,
Thanks for chatting with me in our PM's, I'm glad we managed to get this fixed hopefully!
If you have any issues with the new Pod once it's delivered, please let us know.
Thanks,
Meg
