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Ruthyb121's avatar
Ruthyb121
Joining in
8 months ago

BROWN PLASTIC BOX HOLDING WIRES THATS OUTSIDE IS BROKEN

Hi everyone

I noticed that the brown plastix box outside my property, that houses VM connections, is broken and some wires are coming out of the bottom of the box.

Im worried that this may pose a problem because of inclement weather and also the fact that someone may try and vandalise this (as has happened in this area before with an electric box that wasnot secured properly)

Im a new customer and I cant help but think that this should have been properly closed after initial engineer visit last month.

 

Is there a way to repair this? Can VM rectify this? 

Thanks for any advice.

BROKEN BROWN BOX OMNIBOX

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    8 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Ruthyb121 

    Welcome to our community forums and thank you for raising this brown box with us. We can understand the concern caused, especially as a new customer, and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,