mikeelbon
11 months agoJoining in
Broadband keeps dropping and needs resetting
I have been having problems where I need to keep resetting my router.
I have a hub 5 set to modem mode and a negear r7000 router.
Here are the logs from modem
09-06-2024 21:27:18 | notice | GUI Login Status - Login Success from LAN interface |
09-06-2024 21:07:57 | notice | GUI Login Status - Login Success from LAN interface |
09-06-2024 20:57:11 | notice | GUI Login Status - Login Success from LAN interface |
09-06-2024 20:38:18 | notice | GUI Login Status - Login Success from LAN interface |
09-06-2024 19:26:53 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
09-06-2024 19:26:49 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-06-2024 19:26:44 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-06-2024 19:26:41 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-06-2024 19:26:38 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-06-2024 19:26:36 | notice | Honoring MDD; IP provisioning mode = IPv4 |
09-06-2024 19:26:27 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
09-06-2024 19:26:26 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
09-06-2024 17:10:12 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
09-06-2024 17:10:12 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-06-2024 05:44:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-06-2024 05:44:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-06-2024 05:44:20 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-06-2024 05:43:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-06-2024 05:43:53 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-06-2024 05:43:53 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
28-05-2024 16:35:23 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
28-05-2024 16:35:22 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
27-05-2024 18:12:46 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
27-05-2024 18:12:45 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
25-05-2024 08:18:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-05-2024 08:18:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
20-05-2024 16:53:20 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
20-05-2024 16:53:20 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
18-05-2024 19:46:21 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
18-05-2024 19:46:20 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
17-05-2024 11:53:06 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
17-05-2024 11:52:18 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
17-05-2024 11:52:11 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
17-05-2024 11:52:11 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
07-05-2024 15:03:12 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
07-05-2024 15:02:10 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 3.8 | 40 | QAM 256 | 25 |
2 | 139000000 | 6.6 | 39 | QAM 256 | 1 |
3 | 147000000 | 6.5 | 39 | QAM 256 | 2 |
4 | 155000000 | 6.2 | 40 | QAM 256 | 3 |
5 | 163000000 | 5.9 | 39 | QAM 256 | 4 |
6 | 171000000 | 5.6 | 39 | QAM 256 | 5 |
7 | 179000000 | 5.4 | 39 | QAM 256 | 6 |
8 | 187000000 | 5.2 | 39 | QAM 256 | 7 |
9 | 195000000 | 5.1 | 40 | QAM 256 | 8 |
10 | 203000000 | 4.8 | 39 | QAM 256 | 9 |
11 | 211000000 | 4.6 | 40 | QAM 256 | 10 |
12 | 219000000 | 3.8 | 39 | QAM 256 | 11 |
13 | 227000000 | 2.7 | 39 | QAM 256 | 12 |
14 | 235000000 | 1.5 | 39 | QAM 256 | 13 |
15 | 243000000 | 1.9 | 39 | QAM 256 | 14 |
16 | 251000000 | 3.2 | 39 | QAM 256 | 15 |
17 | 259000000 | 3.6 | 39 | QAM 256 | 16 |
18 | 267000000 | 3.7 | 39 | QAM 256 | 17 |
19 | 275000000 | 3.7 | 39 | QAM 256 | 18 |
20 | 283000000 | 3.7 | 39 | QAM 256 | 19 |
21 | 291000000 | 3.8 | 39 | QAM 256 | 20 |
22 | 299000000 | 4 | 40 | QAM 256 | 21 |
23 | 307000000 | 4.2 | 39 | QAM 256 | 22 |
24 | 315000000 | 4.1 | 40 | QAM 256 | 23 |
25 | 323000000 | 4 | 40 | QAM 256 | 24 |
26 | 339000000 | 3.8 | 39 | QAM 256 | 26 |
27 | 347000000 | 3.2 | 39 | QAM 256 | 27 |
28 | 355000000 | 2.3 | 39 | QAM 256 | 28 |
29 | 363000000 | 1.9 | 39 | QAM 256 | 29 |
30 | 371000000 | 1.8 | 39 | QAM 256 | 30 |
31 | 379000000 | 2.1 | 39 | QAM 256 | 31 |
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40 | 0 | 0 |
2 | Locked | 39 | 0 | 0 |
3 | Locked | 39 | 0 | 0 |
4 | Locked | 40 | 0 | 0 |
5 | Locked | 39 | 0 | 0 |
6 | Locked | 39 | 0 | 0 |
7 | Locked | 39 | 0 | 0 |
8 | Locked | 39 | 0 | 0 |
9 | Locked | 40 | 0 | 0 |
10 | Locked | 39 | 0 | 0 |
11 | Locked | 40 | 0 | 0 |
12 | Locked | 39 | 0 | 0 |
13 | Locked | 39 | 0 | 0 |
14 | Locked | 39 | 0 | 0 |
15 | Locked | 39 | 0 | 0 |
16 | Locked | 39 | 0 | 0 |
17 | Locked | 39 | 0 | 0 |
18 | Locked | 39 | 0 | 0 |
19 | Locked | 39 | 0 | 0 |
20 | Locked | 39 | 0 | 0 |
21 | Locked | 39 | 0 | 0 |
22 | Locked | 40 | 0 | 0 |
23 | Locked | 39 | 0 | 0 |
24 | Locked | 40 | 0 | 0 |
25 | Locked | 40 | 0 | 0 |
26 | Locked | 39 | 0 | 0 |
27 | Locked | 39 | 0 | 0 |
28 | Locked | 39 | 0 | 0 |
29 | Locked | 39 | 0 | 0 |
30 | Locked | 39 | 0 | 0 |
31 | Locked | 39 | 0 | 0 |
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
41 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
41 | Locked | 37 | -5.9 | 163626986 | 3 |
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 | 49600000 | 47.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 47.3 | 5120 | QAM 64 | 2 |
2 | 36600000 | 47 | 5120 | QAM 64 | 3 |
3 | 30100000 | 47 | 5120 | QAM 64 | 4 |
4 | 23600000 | 47 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 | 10.4 | 43.5 | 2K | QAM 256 |
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 | OFDMA | 208 | 74000000 | 0 | 0 |