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mikeelbon's avatar
mikeelbon
Joining in
11 months ago

Broadband keeps dropping and needs resetting

I have been having problems where I need to keep resetting my router.

I have a hub 5 set to modem mode and a negear r7000 router.

Here are the logs from modem

09-06-2024 21:27:18noticeGUI Login Status - Login Success from LAN interface
09-06-2024 21:07:57noticeGUI Login Status - Login Success from LAN interface
09-06-2024 20:57:11noticeGUI Login Status - Login Success from LAN interface
09-06-2024 20:38:18noticeGUI Login Status - Login Success from LAN interface
09-06-2024 19:26:53noticeREGISTRATION COMPLETE - Waiting for Operational status
09-06-2024 19:26:49noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-06-2024 19:26:44noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-06-2024 19:26:41noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-06-2024 19:26:38warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-06-2024 19:26:36noticeHonoring MDD; IP provisioning mode = IPv4
09-06-2024 19:26:27criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-06-2024 19:26:26criticalCable Modem Reboot because of - HW or Power-On Reset
09-06-2024 17:10:12criticalCable Modem Reboot because of - HW or Power-On Reset
09-06-2024 17:10:12criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-06-2024 05:44:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-06-2024 05:44:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-06-2024 05:44:20criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-06-2024 05:43:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-06-2024 05:43:53criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-06-2024 05:43:53criticalCable Modem Reboot because of - HW or Power-On Reset
28-05-2024 16:35:23criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-05-2024 16:35:22criticalCable Modem Reboot because of - HW or Power-On Reset
27-05-2024 18:12:46criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-05-2024 18:12:45criticalCable Modem Reboot because of - HW or Power-On Reset
25-05-2024 08:18:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-05-2024 08:18:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-05-2024 16:53:20criticalCable Modem Reboot because of - HW or Power-On Reset
20-05-2024 16:53:20criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-05-2024 19:46:21criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-05-2024 19:46:20criticalCable Modem Reboot because of - HW or Power-On Reset
17-05-2024 11:53:06criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-05-2024 11:52:18criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-05-2024 11:52:11criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-05-2024 11:52:11criticalCable Modem Reboot because of - HW or Power-On Reset
07-05-2024 15:03:12criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-05-2024 15:02:10criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000003.840QAM 25625
21390000006.639QAM 2561
31470000006.539QAM 2562
41550000006.240QAM 2563
51630000005.939QAM 2564
61710000005.639QAM 2565
71790000005.439QAM 2566
81870000005.239QAM 2567
91950000005.140QAM 2568
102030000004.839QAM 2569
112110000004.640QAM 25610
122190000003.839QAM 25611
132270000002.739QAM 25612
142350000001.539QAM 25613
152430000001.939QAM 25614
162510000003.239QAM 25615
172590000003.639QAM 25616
182670000003.739QAM 25617
192750000003.739QAM 25618
202830000003.739QAM 25619
212910000003.839QAM 25620
22299000000440QAM 25621
233070000004.239QAM 25622
243150000004.140QAM 25623
25323000000440QAM 25624
263390000003.839QAM 25626
273470000003.239QAM 25627
283550000002.339QAM 25628
293630000001.939QAM 25629
303710000001.839QAM 25630
313790000002.139QAM 25631

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4000
2Locked3900
3Locked3900
4Locked4000
5Locked3900
6Locked3900
7Locked3900
8Locked3900
9Locked4000
10Locked3900
11Locked4000
12Locked3900
13Locked3900
14Locked3900
15Locked3900
16Locked3900
17Locked3900
18Locked3900
19Locked3900
20Locked3900
21Locked3900
22Locked4000
23Locked3900
24Locked4000
25Locked4000
26Locked3900
27Locked3900
28Locked3900
29Locked3900
30Locked3900
31Locked3900

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
41944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
41Locked37-5.91636269863

 

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000047.85120QAM 641
14310000047.35120QAM 642
236600000475120QAM 643
330100000475120QAM 644
423600000475120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.443.52KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2087400000000

3 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    11 months ago

    See this....

    If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        11 months ago

        Hi mikeelbon 

        Thanks for posting and welcome back to the community. Apologies for any broadband issues. I can see you've spoke to the team and had an engineer visit since posting.

        Hopefully all fixed soon for you.

        Best wishes.