My broadband has kept dropping out until I have reset my hub, tonight I have noticed the power button on the hub is faulty, when switched back on you notice the white light on the front of the hub going out while touching the button, I need a new hub.
Can an agent reply please.
Hi wilson777777,
We're sorry to hear about the issues you're having with the hub.
Have you spoken to the team since posting?
Please pop back to us when you can.
Hi wilson777777,
It can take 2 or 3 days for an agent to respond. Your last post asking for an agent to respond has probably pushed any possible reply/response further down the queue as the oldest ones are replied to first.
If you want a quicker response then you should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia or Twitter: https://twitter.com/virginmedia
I got sorted through 150, thanks. The trouble is when your router fails you also lose your landlines, great idea that.
But you don't loose access to 0345 454 1111 ( same as 150 ) via your mobiles.
