Broadband issues & getting nowhere with virgin.
Hi all,
im coming here as a last resort as I’ve ran out of ideas. I started having issues with my internet around end of November / beginning of December I first raised the issues to virgin 1st December where they tried some remote fixes which if anything seemed to make matters worst.
i have an average of 4 drop outs a day each lasting on average 15m some with a shorter or longer time to reconnect. The errors from the HUB4 are constantly T3 time out… retries exceeded etc. virgin sent a technician 1 out and he came in changed the hub and done some settings in the street box and off he went said it should be good now, that evening the broadband went down again. Back onto virgin technician 2 comes out a week later, after explaining the issues to him and the fault codes I’m getting the answer was “are you sure tech1 changed the router” yes I’m sure… okay well I think it’s a line problem and there’s nothing I can do virgin will investigate you should get an update tomorrow. (Tech 2 was described as a senior technician)
i have heard nothing since and still having the same broadband issues and whenever I speak to virgin they just want to blindly send another technician who turns up and says there is nothing I can do.
at this point I feel my only option is to cancel but if anyone has some ideas feel free to shoot them over however I think most avenues have been exhausted. Myself and my partner work from home a lot and this is causing issues I don’t feel like we should be getting with no resolution. Others on my estate (newer build) are having issues but they are getting the same answers and then support just says there’s no other reported issues in your area.
think broadband monitor link - https://www.thinkbroadband.com/broadband/monitoring/quality/view/813b3101aa3b59ca3894903cac651ada2f27442c/09/01/2024 - started monitoring 15th December.
any other info that is required please let me know, thanks in advance.