Forum Discussion

Steamplug's avatar
Steamplug
Joining in
2 years ago

Broadband Dropping

I have regular issues with my broadband service, my PC is hard wired into my Hub 4 and occasionally, normally when im on a works call my connection fails.

Here are my logs if anyone can help ???

Network Log

Time Priority Description

Mon 08/01/2024
17:03:20		4DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024
07:07:24		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024
06:22:48		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024
05:04:02		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 08/01/2024
04:01:23		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024
13:40:51		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024
13:40:37		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024
05:20:45		6US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024
04:57:52		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024
03:46:27		6DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024
03:46:27		4DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 07/01/2024
03:46:25		4DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
20:10:39		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
18:37:05		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
06:10:08		6US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
06:08:27		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
04:34:25		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
04:16:22		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
01:40:04		6US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 06/01/2024
00:11:17		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

  • Steamplug's avatar
    Steamplug
    Joining in
    2 years ago

    Heres my Downstream settings ...

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    253310000004.939QAM25625
    182750000005.440.4QAM25618
    192830000005.440.4QAM25619
    202910000005.540.4QAM25620
    212990000005.340.4QAM25621
    223070000004.739QAM25622
    233150000004.640.9QAM25623
    243230000004.138.6QAM25624
    263390000004.638.6QAM25626
    273470000005.440.9QAM25627
    283550000004.939QAM25628
    293630000005.440.4QAM25629
    303710000005.239QAM25630
    313790000005.339QAM25631
    323870000005.139QAM25632
    333950000005.140.4QAM25633
    344030000005.240.4QAM25634
    354110000005.140.4QAM25635
    364190000005.240.4QAM25636
    374270000004.939QAM25637
    384350000004.840.4QAM25638
    394430000004.940.4QAM25639
    404510000004.639QAM25640
    414590000004.940.4QAM25641
    424670000004.539QAM25642
    434750000004.840.4QAM25643
    444830000004.139QAM25644
    454910000004.540.4QAM25645
    46499000000439QAM25646
    475070000004.439QAM25647
    485150000003.839QAM25648



    3.0 Downstream channels

    Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

    25Locked38.98326100
    18Locked40.36628700
    19Locked40.36628700
    20Locked40.36628700
    21Locked40.36628700
    22Locked38.98326100
    23Locked40.94620900
    24Locked38.60537700
    26Locked38.60537700
    27Locked40.94620900
    28Locked38.98326100
    29Locked40.36628700
    30Locked38.98326100
    31Locked38.98326100
    32Locked38.98326100
    33Locked40.36628700
    34Locked40.36628700
    35Locked40.36628700
    36Locked40.36628700
    37Locked38.98326100
    38Locked40.36628700
    39Locked40.36628700
    40Locked38.98326100
    41Locked40.36628700
    42Locked38.98326100
    43Locked40.36628700
    44Locked38.98326100
    45Locked40.36628700
    46Locked38.98326100
    47Locked38.98326100
    48Locked38.98326100



    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159964K1840QAM4096759


    3.1 Downstream channels

    Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
    159Locked401.527639211593
  • Steamplug's avatar
    Steamplug
    Joining in
    2 years ago

    And my upstream ..

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    13010000040.35120 KSym/secQAM644
    22360000040.35120 KSym/secQAM645
    33660000040.85120 KSym/secQAM643
    44310000040.85120 KSym/secQAM642
    54960000040.85120 KSym/secQAM641



    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
    5ATDMA0000



    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    610.034.82KQAM8


    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA20053.930
    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Hey Steamplug, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having some connection issues.

      Thank you for confirming and sending the above, I am going to send you a PM to look into this for you.