Billing issue and disconnection

I am being horrendously overcharged and every month I am being disconnected because I can’t afford to pay the full amount at that time.

I am entitled to social tariff because I have been on Universal Credit for 6 years but when I previously enquired about this, I was told my usage was too high and the social tariff wouldn’t be sufficient.

My bill used to be £35, increasing to about £50, then £86 and now £94.

I live alone and don’t work. I use broadband for my Alexa dot and daily internet use and firestick less frequently.

I never stream anything, I’m not into gaming, never use virgin tv and my landline phone is broken so haven’t used that in years. 

My package is a big bundle with M360 broadband which seems excessive. 

I can’t afford my payments which is evident by the fact I am literally disconnected every month until I can afford to pay the minimum amount to restart my services.

i have severe mental health issues and when my services are disconnected, I sit here, living in complete silence and music is my lifeline, aswell as needing to use the internet for browsing and essential emails.

I am disgusted how I have been treated and it is impossible to ever speak to anyone English, and when there is a payment issue, I am not even allowed to speak to a different department until the deficit is cleared with the payment team. 

I basically want to know what my usage is and speed etc is suitable to my needs.

finally, I have never received a new contract for each new financial year, although my account says that I am in contract. 

Virgin media is literally ruining my life, which is already extremely difficult and I feel that Virgin have stolen money by not offering me the social tariff when I first requested it.

It’s disgusting that Virgin are happy to keep charging me a fortune every month when they can see I am obviously struggling to pay, and they just continue to increase the monthly amount. 

Also, even when I have cleared the full amount owing on my bill, there continues to be a rolling deficit amount which doesn’t make sense when I have made a payment for the full balance owing. 

I also then have to pay for higher monthly payment on my phone to be able to at least access Internet.

 

[mod - title edited for clarity]