Confused and infuriating
Hei all, Do we are new to virgin - we joined in mid 2024 - and last week our March bill was due but due to a family death we forgot to move the bill money from savings to main account, by the time we realised it had been overdue for exactly THREE DAYS. We logged in to find virgin demanding the £51 that was owed for March AND the April price increase too!! It's the very first time we've ever been late and ut was just 3 days! Not to mention our bill gets paid on the 16th of every month but the new price doesn't take effect until 18th April so MY bill in April should be 51 quid NOT 55 like they want now. I don't understand why I'm expected to pay 2 months of my bill just because I was 3 days late! On top of this 106 quid i was also told by rishabh on live chat that I would still have to pay 55 quid in April too?! Song not only do they want a double payment as a late payment charge but they also want April paid as normal too!! This is absolutely baffling and disgusting imo and I'd expect this from BT or SKY which is why we left but I didn't expect it from virgin!! Can someone explain if this is accurate or not please also I apologise for poor English, it's not my native language
Charged for wrong speed for 18 months!
My 18 months contract was up for renewal so called to see what my options were. We'd always been a 500mb customer and recently upgraded to a VOLT 1Gig package. To my surprise (shock), I was told the maximum speed at my property had ALWAYS been 350mb. This means I've been potentially overpaying hugely for the past 18 months, despite any discount offered. Anyone else experienced this and claimed compensation back as such. I have the documents stating that all of these services were put in place, we even had some guys come over and dig up the road for the 1GIG updated! Thanks, A