overpay

3 Topics

Billing issue and disconnection
I am being horrendously overcharged and every month I am being disconnected because I can’t afford to pay the full amount at that time. I am entitled to social tariff because I have been on Universal Credit for 6 years but when I previously enquired about this, I was told my usage was too high and the social tariff wouldn’t be sufficient. My bill used to be £35, increasing to about £50, then £86 and now £94. I live alone and don’t work. I use broadband for my Alexa dot and daily internet use and firestick less frequently. I never stream anything, I’m not into gaming, never use virgin tv and my landline phone is broken so haven’t used that in years. My package is a big bundle with M360 broadband which seems excessive. I can’t afford my payments which is evident by the fact I am literally disconnected every month until I can afford to pay the minimum amount to restart my services. i have severe mental health issues and when my services are disconnected, I sit here, living in complete silence and music is my lifeline, aswell as needing to use the internet for browsing and essential emails. I am disgusted how I have been treated and it is impossible to ever speak to anyone English, and when there is a payment issue, I am not even allowed to speak to a different department until the deficit is cleared with the payment team. I basically want to know what my usage is and speed etc is suitable to my needs. finally, I have never received a new contract for each new financial year, although my account says that I am in contract. Virgin media is literally ruining my life, which is already extremely difficult and I feel that Virgin have stolen money by not offering me the social tariff when I first requested it. It’s disgusting that Virgin are happy to keep charging me a fortune every month when they can see I am obviously struggling to pay, and they just continue to increase the monthly amount. Also, even when I have cleared the full amount owing on my bill, there continues to be a rolling deficit amount which doesn’t make sense when I have made a payment for the full balance owing. I also then have to pay for higher monthly payment on my phone to be able to at least access Internet. [mod - title edited for clarity]
Solved
Phoenix43
2 months ago Place Managing Your Account - Cable
108Views
1like
4Comments
Confused and infuriating
Hei all, Do we are new to virgin - we joined in mid 2024 - and last week our March bill was due but due to a family death we forgot to move the bill money from savings to main account, by the time we realised it had been overdue for exactly THREE DAYS. We logged in to find virgin demanding the £51 that was owed for March AND the April price increase too!! It's the very first time we've ever been late and ut was just 3 days! Not to mention our bill gets paid on the 16th of every month but the new price doesn't take effect until 18th April so MY bill in April should be 51 quid NOT 55 like they want now. I don't understand why I'm expected to pay 2 months of my bill just because I was 3 days late! On top of this 106 quid i was also told by rishabh on live chat that I would still have to pay 55 quid in April too?! Song not only do they want a double payment as a late payment charge but they also want April paid as normal too!! This is absolutely baffling and disgusting imo and I'd expect this from BT or SKY which is why we left but I didn't expect it from virgin!! Can someone explain if this is accurate or not please also I apologise for poor English, it's not my native language
mrmrshighlife
3 months ago Place Managing Your Account - Cable
26Views
0likes
1Comment
Charged for wrong speed for 18 months!
My 18 months contract was up for renewal so called to see what my options were. We'd always been a 500mb customer and recently upgraded to a VOLT 1Gig package. To my surprise (shock), I was told the maximum speed at my property had ALWAYS been 350mb. This means I've been potentially overpaying hugely for the past 18 months, despite any discount offered. Anyone else experienced this and claimed compensation back as such. I have the documents stating that all of these services were put in place, we even had some guys come over and dig up the road for the 1GIG updated! Thanks, A
Aboyy
2 years ago Place Managing Your Account - Cable
537Views
0likes
5Comments