Forum Discussion

mrmrshighlife's avatar
mrmrshighlife
Just joined
28 days ago

Confused and infuriating

Hei all,

Do we are new to virgin - we joined in mid 2024 - and last week our March bill was due but due to a family death we forgot to move the bill money from savings to main account, by the time we realised it had been overdue for exactly THREE DAYS.

We logged in to find virgin demanding the £51 that was owed for March AND the April price increase too!! It's the very first time we've ever been late and ut was just 3 days! Not to mention our bill gets paid on the 16th of every month but the new price doesn't take effect until 18th April so MY bill in April should be 51 quid NOT 55 like they want now.

I don't understand why I'm expected to pay 2 months of my bill just because I was 3 days late! On top of this 106 quid i was also told by rishabh on live chat that I would still have to pay 55 quid in April too?! Song not only do they want a double payment as a late payment charge but they also want April paid as normal too!!

This is absolutely baffling and disgusting imo and I'd expect this from BT or SKY which is why we left but I didn't expect it from virgin!!

 

Can someone explain if this is accurate or not please also I apologise for poor English, it's not my native language 

1 Reply

  • Hello mrmrshighlife,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your billing at the moment. This sounds like the issues haven't been explained to you correctly and has led to more confusion on your side, I wouldn't want to comment on your individual situation without looking into this as it could cause more confusion at a time when you need clarity. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L