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nh2012's avatar
nh2012
Dialled in
2 years ago
Solved

Confusing information on call charges

Today I decided to find out what calls would cost from my landline. I logged into MyVM and selected "my contract" and that showed (correctly) that I have "Big Bundle" including TiVo, Mixit TV, M126 fibre broadband, line rental and Weekend Chatter. However, on "Overview" it states that I have Mixit TV, M100 fibre broadband and "unknown" phone. There's a link on that page that says "How much do calls cost?" but when I click it I get "no healthy upstream"! This plainly isn't the case - my broadband is working fine and the speed measured as 138Mb/21Mb which is consistent with M126. If I click on the "phone" section of my current bill, I can see that calls to service numbers beginning 084, 087, 118 and 09 have an access charge of 24ppm but that's all. I should add that my phone line is supplied via my broadband modem. Can anyone explain this, please? Surely I ought to be able to view the cost of phone calls (which admittedly I seldom make)?

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey nh2012, thank you for reaching out and I am sorry to hear this.

    To answer your questions the below is correct, also on the bill any extra call charges will be posted on it if that the was case. Cheers 

  • interlinked's avatar
    interlinked
    Tuning in
    2 years ago
    I should add that my phone line is supplied via my broadband modem. Can anyone explain this, please?

    To answer this aspect of your question, that would be due to the fact that the old copper network is being retired and replaced with a new fiber network.

    Despite being cabled into your modem, this is still in essence an independent service/network and continues to be billed as such.

    That said, I'd not be surprised if in the future landlines simply become a complimentary "add-on" of having a FTTP broadband connection.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Thank you for posting some advice, I hope this also does help.

      If anyone needs anything else answering on this, do let us know. Cheers 

    • nh2012's avatar
      nh2012
      Dialled in
      2 years ago

      That was poor phrasing on my part. I understand why my phone line is now provided by the modem - it was because a fault developed at the exchange end, and it was simpler to transfer me across to this new system ahead of time than to get the fault fixed. As you say, the billing and so on is unaffected by the change.

  • nh2012's avatar
    nh2012
    Dialled in
    2 years ago

    I have to say it's staggering how much the price of landline phone calls has increased (not just on VM, of course). When I signed up (to NTL as it was then) in 2001 I think it was 3ppm daytime, 2ppm evening and 1ppm weekend. By September 2006 it was 3ppm + 6p connection charge all the time, but that also included 0870 numbers. Now it's 24ppm + 24p connection charge and 0870 numbers cost more. That's an 8-fold increase in price per minute and a 4-fold increase in connection charge since 2006; RPI has not quite doubled in that same period. Even RPI + 3.9%pa (which is what now applies to the line rental etc) is only a factor of 3.8. No wonder we all use our mobiles most of the time! (I know that for £10/month one could get all 01/02/03 and mobile calls for free, but they're usually free anyway on most mobile contracts.)