Confusing information on call charges
Today I decided to find out what calls would cost from my landline. I logged into MyVM and selected "my contract" and that showed (correctly) that I have "Big Bundle" including TiVo, Mixit TV, M126 fibre broadband, line rental and Weekend Chatter. However, on "Overview" it states that I have Mixit TV, M100 fibre broadband and "unknown" phone. There's a link on that page that says "How much do calls cost?" but when I click it I get "no healthy upstream"! This plainly isn't the case - my broadband is working fine and the speed measured as 138Mb/21Mb which is consistent with M126. If I click on the "phone" section of my current bill, I can see that calls to service numbers beginning 084, 087, 118 and 09 have an access charge of 24ppm but that's all. I should add that my phone line is supplied via my broadband modem. Can anyone explain this, please? Surely I ought to be able to view the cost of phone calls (which admittedly I seldom make)?
Unless you have bought into a particular call plan as part of your phone package, you would be on 'Weekend Chatter' by default on your landline.
Call charges are detailed below