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julianacool21's avatar
julianacool21
Joining in
12 days ago

Assistance Needed: Unable to Connect New Router

Hello,

I received the new router Hub5 yesterday but haven’t been able to connect to the WiFi. The box mentioned that I need to set it up within 5 days, after which the old router will be disconnected. I’m quite worried, as I work from home and rely heavily on a stable internet connection. I’ve checked the website for contact details but couldn’t find any, and now I’m not sure what to do next. I’d be very grateful for any help.

Thank you.

1 Reply

  • Client62's avatar
    Client62
    Alessandro Volta

    Call the Virgin Media activation number : 0800 953 9500