Forum Discussion

chrisobeer's avatar
chrisobeer
On our wavelength
9 months ago
Solved

Any known issues in NW6 - for Virgin Support

I've had an intermittent connection this morning, particularly on wifi, with the router restarting several times. Both wired and wireless connections are on at the moment but the wifi signal strength is way down from what it is normally. There are no issues showing in the service checker. Just wondering whether I need to have a fiddle with the router or things will get back to normal of their own accord.

  • jbrennand's avatar
    jbrennand
    9 months ago

    Did you try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    9 months ago

    Did you try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    • chrisobeer's avatar
      chrisobeer
      On our wavelength
      9 months ago

      Yes, I'd tried that. No issues reported. I've rebooted the router and the wifi signal is back up to full strength now. All sorted. I've no idea why the wifi signal was so puny before rebooting. Thanks.