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pcowen's avatar
pcowen
Tuning in
4 months ago

[ADVICE] My advice for setting up Eero 6 with Superhub

Wasted a couple of hours trying to get this setup following the instructions.  I work in IT so tried all sorts to try and get it working.  Put it in Modem mode and PC gets an IP address fine but the eero won't get a connected to the network.  Tried with manual IP settings (there is no DNS settings) both on 192.168.10 network and on the other IP address that my PC was getting
IPv4 Address. . . . . . . . . . . : 81.108.246.218(Preferred)  >> gave it 81.108.246.100
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : 26 October 2024 18:57:20
Lease Expires . . . . . . . . . . : 02 November 2024 18:22:55
Default Gateway . . . . . . . . . : fe80::2a52:61ff:fef1:b01a%2
81.108.244.1
also with no joy.  I have 3 eero devices and tried with all three.  Did full resets and still no joy.

I think the problem is something down to DHCP after you switch to modem mode.  If you keep it in router mode then it connects fine and gets the IP.  What I have done is gone in and turned off the wifi signals for both so they don't interfere.  I could try modem mode now they are setup but I don't want to tempt fate and get back to stage 1

I had similar issues with my superhub 3 but was hoping could get it working fine with superhub 4 with modem mode but same issues abound.  

To turn off the wifi signals you need to first disable the setting at the bottom and then the other options that are greyed out become active.  Now all three eero devices setup and router modem with wifi turned off  (I used same network name and pass to make it easy for already setup devices)

  • You can only have one wired device connected to the HUB at any one time as a singular device is provided internet access by its MAC address.

    You MUST reboot the HUB when swapping between devices, when in modem mode.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Correct sequence for putting VM hubs into modem mode. By the way VM do not support IP6.

    How to put a VM hub into modem mode:

    1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

    2) Turn off the hub and disconnect any Ethernet cables

    3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

    4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

    5) Turn on the VM hub.

    6) You should now be able to access the internet and the hub will now be on 192.168.100.1

    Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

    Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1