Forum Discussion
- rbarclayTuning in
I have the same problem, I was on the phone for 35 minutes and failed to get any more.
- John_GSForum Team
Hi both,
Thanks for posting and welcome back to the community.
Pods are only sent if diagnostic tests show they are needed.
Please use the Connect App and when downloaded, run the wireless scans in every room of the property.
If Pods are needed, you'll be prompted to order.
For those using a Pod already, there are a few requirements for them to work correctly;
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
• Channel Optimisation must be left on.
• The SSIDs must be the same and broadcast enabled.
• The SSID must be password protected.
• The Passphrases of the SSIDs must match.As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
Best wishes
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