Forum Discussion

saulpainter's avatar
saulpainter
Joining in
5 months ago

Accessing Technical Support?

I need to contact technical support but I can't find how to any more.

I tried the live chat and opted to use WhatsApp but the only message I received was this:

>  👋 Thanks for switching over to WhatsApp.

> You’re through to the Virgin Media Virtual Assistant. Please say 'Hi' and we can get you through!

There was no further response. 

 

The issue I have is that my wifi  speed varies wildly between 375mbps and nothing at all. It doesn't seem to be related to the number of devices using it at all. It's really frustrating as I work from home 2 or 3 days a week.

 

spambot

4 Replies

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    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      5 months ago

      Hello saulpainter,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your WiFi connection at the moment. How has your connection been running since you last posted? Do you have any issues with devices connected to your router via ethernet? 

       

      I know this is a bit cliche but have you tried to reset your hub since the issues started? Also are the issues happening at specific times of the day such as early evening 6pm onwards or do they just happen at random times of day?

       

      Kind Regards,

      Steven_L

  • roy247's avatar
    roy247
    Hero
    5 months ago

    If you have a TV and broadband package through Virgin or just a broadband package then you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    You're better off asking for support on here as there are many users with experience. You'll need to give much more detail about your equipment and use. To start is the speed variation the same on ethernet connections as well as WiFi?