Forum Discussion

zhen7's avatar
zhen7
Dialled in
2 months ago

4 Complaints, Several Calls - No One is Able to Help?

I was dissastified with my service as moved around the home and the WiFi from the router is asbysmal.

 

VM do not offer a WiFi 7 router whereas EE and Voda do - so I wanted to cancel and switch since I've got WiFi 7 devices.

I spoke to someone for over 35 minutes who registered a complaint and said if I stayed, they could send out a Booster Pod - I considered this and accepted.

Nothing came even though I was told a Yodel email would confirm tracking.

I called again, over 40 minutes, someone said it had never been ordered and she will order it.

More time wasted, the call cuts out after over 40 minutes, no call back.

I ring again, a UK based agent was even less helpful, another 25 minutes on the phone and all she could say is there is a note on the system to say one was ordered.

I asked, can she see it being ordered and got told no - there is only a note.

Told to wait a few hours for a Yodel confirmation.

Nothing came.

I called again today, over 15 minutes on the phone just for someone to say it hadn't been ordered correctly and that he was going to do it and I will get a confirmation within a few minutes.

Guess what?

Nothing.

4 Phone Calls and Complaints - and Virgin Media Customer Services cannot seem to order and send out a promised WiFi Booster Pod?

 

booster pod
complaint
WIFI

9 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Unfortunately Wifi is a bit of a minefield.  Just plonking Pods here, there and everywhere is not the answer.  As noted, a proper managed solution is preferred, but it doesn't come cheap. 

  • RetiredATCO's avatar
    RetiredATCO
    Superfast
    2 months ago

    If signal strength is an issue moving to a WiFi 7 router isn't likely to improve things as all routers are limited in their allowed power output in the UK.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      2 months ago

      And requires WiFi 7 devices to use their extra performance 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        2 months ago

        Hi zhen7 

        Welcome back to the Community Forums. 

        Sorry to hear of your WiFi concerns and that you've not received the pod you ordered. 

        Checking the systems on our side, we can see that this looks to have been resolved for you now. 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

    • zhen7's avatar
      zhen7
      Dialled in
      2 months ago

      The Black WiFi Pod isn’t even WiFi 6?

      • Client62's avatar
        Client62
        Alessandro Volta
        2 months ago

        Anyone so concerned about about achieving the ultimate performance of their domestic Wi-Fi avoids Wi-Fi Repeaters ( E.g. VM Pods ) like the plague.

        On paper a Wi-Fi Repeater may appear to extend range, what for certain increases are  Packet Loss, Jitter, Latency and expect at least a 50%  drop in speed for each Wi-Fi Repeater crossed.

        For example assume you place a Wi-Fi Repeater at a point where the best speed was 150Mbps, the repeated output signal will be below 75Mbps.  In a half duplex Wi-Fi system this is unavoidable.