Forum Discussion

GreyGirl's avatar
GreyGirl
Joining in
12 months ago

Volt not active still

I've been going round in circles for weeks with CS and I'm losing the will. My volt benefits have been active on O2 for weeks and I've waited and waited but still nothing on Virgin! Everything on the website says it will be automatically done in 14 days but it's been way more than that now.

Help please!

  • Martin_N's avatar
    Martin_N
    Forum Team
    12 months ago

    Hi GreyGirl,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the Volt benefits not being added. 

    We are happy to take a look into this. 

    I will private message you now so we can look into this.

    ^Martin