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Bluechilli's avatar
Bluechilli
Joining in
11 months ago

Volt not activated

Volt on broadband still not activated.  O2 data volt is fine. Names etc on account all match.

Tried phoning and was told I would get an email in 48hrs - that was a week ago.

Why is it so difficult to contact someone at Virgin? Keep going round and round in circles and being directed to the “help” pages.  Was the same a few weeks ago when I queried my bill.  Took me 3 times and a lot of wasted time before I could speak to a human.

Please send help!  All I want is my broadband boosted as per the deal I signed up for.

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there Bluechilli 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue with your Volt benefits and I would be more than happy to take a look into this with you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.