Forum Discussion

Bluechilli's avatar
Bluechilli
Joining in
2 years ago

Volt not activated

Volt on broadband still not activated.  O2 data volt is fine. Names etc on account all match.

Tried phoning and was told I would get an email in 48hrs - that was a week ago.

Why is it so difficult to contact someone at Virgin? Keep going round and round in circles and being directed to the “help” pages.  Was the same a few weeks ago when I queried my bill.  Took me 3 times and a lot of wasted time before I could speak to a human.

Please send help!  All I want is my broadband boosted as per the deal I signed up for.

1 Reply

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Bluechilli 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have faced this issue with your Volt benefits and I would be more than happy to take a look into this with you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.