Forum Discussion

JayArnold's avatar
JayArnold
Joining in
4 months ago

Volt broadband benefits not applied

Hi, I have a very similar issue, I signed up to VM in August, was connected and have been enjoying my volt benefits on o2, however nothing has been applied to VM and the status in the virgin media account is "not active". It has been over 2 months, please activate this.

 

Many thanks,

  • Hi JayArnold 

    Welcome to the community forums 

    So sorry to hear you're Volt benefits aren't active on our side. You should be able to request this from your O2 online account, once requested this can take up to 14 days for this to be applied on your Virgin Media broadband speed. 

    Please check on your O2 online account and let us know how you get on. Your O2 service and Virgin Media service must be registered at the same address to be eligible for the benefits. 

    • JayArnold's avatar
      JayArnold
      Joining in

      Hi Carley,

      Thank you for the response,  I can't request volt benefits via o2 as they have already been active since august. 

      Going through myo2, I've just seen that the address is an old one so I've just updated it, can you confirm if I need to do anything extra to ensure the volt benefits are passed on to virgin media and if I should receive any notification of when they will start? 

      Thanks

      • Akua_A's avatar
        Akua_A
        Forum Team

        Thank you for letting us know JayArnold 

        In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,