scarter177
6 months agoOn our wavelength
Volt broadband benefits not applied
I got Virgin FTTP installed on the 23rd August and have the M500 package with the symmetrical upload speed add-on. I was told that as I and everyone in my household already have an o2 pay monthly plan that we'd be upgraded to the Volt 1gig package within 14 days. The o2 part of the Volt benefits (EU Roaming/Double Data) have been applied already but we're still waiting on Gig 1 to be activated. I saw that it says contact VM if it hasn't been applied within the 14 days, as it's now day 16.
I've tried contacting VM today but the waiting times were horrendous, would anyone be able to help here?
Many thanks!