I renewed by Virgin Media package last year and since then I’ve not been able to activate my Volt benefits on O2 as it’s says I’m no longer eligible. I have an O2 pay monthly contract and a Virgin Media broadband package.
I live in a new build and I have noticed that my address is documented very slightly differently on both sides - wondering if this is what’s causing it? Thanks!
Probably. I think there has to be an exact match. The VM forum team might be able to help here.
Hi Balham96
Welcome to the Community Forums.
Sorry to hear of your concerns regarding your Volt benefits.
Do you know who has your address formatted/written correctly? It should be the same as the Post Office's information. You can find this here.
Whoever has it different to how Post Office have the address, needs to change it to reflect correctly.
Keep us posted with how you get on.
Hi Carley - thank you - it’s incorrect on Virgin Media. I’ve tried to get it updated but it’s still not right. Are you able to help please? Thanks
I've sent a private message.
