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RhiannonSJ's avatar
RhiannonSJ
Joining in
29 days ago

Volt benefits not activated on the Virgin Media side. O2 working for months

Same as many others I think.

I have my Volt benefits working on the O2 side and have done for a few months, every time I try to log into O2 from the My Virgin Media app to set it up on the Virgin side, I log in successfully but get Error 500 'something went wrong'. This has been a consistent error since February. 

Please help get this working as I have patchy WiFi throughout my house and work from home. Very disappointed with Virgin Media so far.

Volt

3 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    27 days ago

    Hello RhiannonSJ,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Volt benefits being added.

    Have you reported this issue to the team previously or is this the first time? What is your current broadband speed?

    Kind Regards,

    Steven_L

  • RhiannonSJ's avatar
    RhiannonSJ
    Joining in
    27 days ago

    Hi Steven, 

    This is the first time, it's very difficult to find information on Volt. One path led me here and I saw other's seemed to get help so I commented! We get 350 MB at the moment (On paper, in practice it's very dependent on where we are in the house. In some rooms we can't even connect - and it's not a big house).

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      24 days ago

      Hi RhiannonSJ thanks for your reply.

      Let's investigate this further so let me send you a PM and respond directly when you can!
      Many thanks