Forum Discussion
- smithy01793On our wavelength
So I am a fttp customer with 1gig service but I don't have the 2gig option to upgrade
- Daniel_EtForum Team
Hi smithy01793, thank you for your post.
Information on the rollout of Gig2 can be found in this thread here.
Regards,
Daniel- smithy01793On our wavelength
Hi Daniel.
So this confirms what I have all ready and what I asked.
It states people on the full fiber network will be able to opt for the speed upgrade.
I am in the full fiber network ie fttp.
But I am not seeing the opportunity to upgrade
Regards Tom
- nodrogdVery Insightful Person
smithy01793 wrote:So I am a fttp customer with 1gig service but I don't have the 2gig option to upgrade
If you don’t have a Hub5x then you are in an RFoG area that runs on the older DOCSIS internet type services. The Hub5x is XGS-PON only, so will not work on these networks until they are migrated to XGS-PON operation.
- smithy01793On our wavelength
Hay guys the fiber cable goes in to an attenuator that then has the screw connector to fit the hub5.
It's just odd as I was told buy the installer that I could get a hub5x when they came out as he had to use a hub5 as that's all they had so there for using the anteater to make it work for the time being.
But if I am on the older network then I was told the wrong thing
- Tom_W1Forum Team
Hi smithy01793 thanks for your reply - please let me look into this for you.
Please expect the PM from me to arrive shortly and respond directly when you can!
Many thanks - Client62Alessandro Volta
"a small converter on the fiber cable to coax as the hub5x was not out"
This reads like a good description of a more recent RFoG DOCSIS installation.
VM publicity material does say 2Gig services are to be offered via XGS-PON. - Roger_GoonerAlessandro Volta
Gig2 is only available on the nexfibre network. It will become available on VM's network but there is no timetable yet.
- smithy01793On our wavelength
Hay guys the fiber cable goes in to an attenuator that then has the screw connector to fit the hub5. It's just odd as I was told buy the installer that I could get a hub5x when they came out as he had to use a hub5 as that's all they had so there for using the anteater to make it work for the time being. But if I am on the older network then I was told the wrong thing
- jb66Very Insightful Person
Your on the older network if you have a hub5 you can't get 2gig
- nodrogdVery Insightful Person
smithy01793 wrote:Hay guys the fiber cable goes in to an attenuator that then has the screw connector to fit the hub5. It's just odd as I was told buy the installer that I could get a hub5x when they came out as he had to use a hub5 as that's all they had so there for using the anteater to make it work for the time being. But if I am on the older network then I was told the wrong thing
You wouldn't need an attenuator on an RFoG installation, so you are actually on a legacy HFC installation which is 100% coax to the street fibre node. The outside boxes on RFoG require a power supply from inside the house to convert the fibre to coax.
Left HFC. Right RFoG.
- smithy01793On our wavelength
Hay thanks 4 your response.
I have a small ish white box next to my router that seems to take the fiber optical wire and change it to a slightly thicker cable but not like the old thicker coax with a screw end on it because the end of it has a push in style end on it that goes to a - 10 + a - 6 attenuator that is screwed in to the hub.
- Roger_GoonerAlessandro Volta
If you do have fibre to your home then it goes to an ONT - not attenuator - from which a coaxial cable goes to the hub 5. You have to supply power to an ONT, but if there is no power requirement then you are on the the old-fashioned HFC network.
- smithy01793On our wavelength
Hay guys it loos like I don't have any of that the fiber wire is in the street right through to my router directly
- newapolloVery Insightful Person
Which hub do you have smithy01793
- smithy01793On our wavelength
Hi yes there is a box next to it that has power going to it.
- Roger_GoonerAlessandro Volta
Fibre to the hub means that it's a hub 5X. Post some photos of what you have.
- Roger_GoonerAlessandro Volta
If you have fibre to your home and an attenuator fitted to the hub, then you are in an RFoG area. The hub's attenuator reduces excessive power from the ONT fitted to the exterior wall (although a preferable solution might have been to reduce power from the OLT to the ONT). The good news is that when VM migrates you to XGS-PON, it will be a lot simpler than most of us who are on HFC networks as the fibre and cabinets are already in place.
- smithy01793On our wavelength
Hi guys and gals
so firstly thanks for the Info,
So it would seem as some of you guys have said i have been Lied to by the installing Tech who stated i should get a Hub5x when released and be able to go on there 2gig netowrk when i have the new hub,
So it looks like io will have to go through the pain stakeing process to cancelling the account,Real shame as i only wanted this service because i knew there sppeds where due to go up and be on the latest hub etc.
Any advice on how to do this.
Cheers Tom
- Akua_AForum Team
Hi smithy01793
Sorry to hear you have had this experience with our team. We want to do our best to help. I can see you are currently in a private conversation with a member of our team regarding this. Please remain in contact there and we will do our best to resolve this for you.
Thanks,
- smithy01793On our wavelength
So i have been reading here that people who are on the 1Gig service Can and have had the Symmetric Speed add-on added to there account but would seem not easy,
I have been through the VM account page on my service with a Fine tough Comb and can not for the life of me see how to get this added
I would like this added asap.
Looking For VM Customer service to look at this please and get this sorted
Cheers T
- IPFreelyFibre optic
You can't get it for the same reason you can't get Gig2 per your thread at https://community.virginmedia.com/t5/Volt/So-I-have-ftth-but-not-seeing-2gig-option/td-p/5499706
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